Knowing the costs of setting up an office instant messenger are obvious. You can simply request a price quote, and soon pricing data will be on your spreadsheets.
Just remember that before any decisions are made value should be determined not just cost.
A LAN chat app has a lot of benefits to the organizations that use them. These benefits add to the value of the tool. Today we are going to take a look at how a business instant messenger can add value to your customer service process every step of the way.
The cost, however, is not always the same as value. How do you measure the value of an instant messenger?
* In terms of the agility that it can offer you within an ever-changing marketplace is a big issue for most companies.
* In terms of the cost that it can save you, both in office space and other programs.
* In terms of the customer service responsiveness it allows you to provide because without customers you are out of business.
Filing the complaint
If your complaint systems working on IM there will be no annoying forms for customers to fill out or reference numbers to keep.
Waiting for a response
When your customer sends an email or fills out a form they may have to wait up to 72 hours for a response. 72 hours in which they are getting irate and telling people about your poor service. Not exactly the image that you want to project. An enterprise instant messenger can give your customers immediate feedback.
Getting the support
A customer can get an answer, or a fix in real-time which gives you a positive image and helps users to help each other.
Food for thought.
